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EXO Sled Privacy Policy

It is the policy of the EXO Sled and any partnerships, joint ventures or other business organizations controlled by or comprised of any of the foregoing to protect and respect the privacy of your personal information. This Policy explains the way EXO Sled uses, collects and discloses your personal information and outlines your rights relating to such personal information.

Your Consent
By providing EXO Sled with your consent to use, collect and disclose personal information, you consent to the use, collection and disclosure of such personal information in accordance with this Policy and in addition to any other use, collection or disclosure by EXO Sled of your personal information that has been consented to by you.
EXO Sled will only collect, use and disclose your personal information if EXO Sled has obtained your consent to collect, use, and disclose your personal information in accordance with this Policy or any other use you may consent to from time to time. However, EXO Sled may disclose, collect or use your personal information without your consent if required or authorized to do so in accordance with applicable law.

In the event that you have provided EXO Sled with your consent to use, collect and disclose your personal information, you may withdraw your consent at anytime by providing EXO Sled with notice of your intent to withdraw your consent or use any other method made available by EXO Sled to you available from time to time to withdraw your consent. Once EXO Sled receives notice of your intent to withdraw consent, EXO Sled will no longer collect, use or disclose your personal information to the extent that you have withdrawn your consent. Withdrawal of your consent is subject to any contractual obligations or any other legal obligations that may exist from time to time. It is important to note that if you withdraw previously provided consent, EXO Sled may not be able to fulfill the purpose(s) for which the information was collected, used or disclosed or fulfill any other obligations EXO Sled may owe to you in connection with such purposes.

EXO Sled’s collection, use and disclosure of personal information 
EXO Sled, with the consent of an individual, primarily collects personal information that is directly provided to EXO Sled by you (such as name, address, and contact information). 
EXO Sled uses and discloses your personal information for a number of purposes, which includes:

General Service and Product Support: EXO Sled uses your personal information for the purpose of providing EXO Sled products and services to you and for the general administration of the customer relationship;
Product and Customer Support: EXO Sled uses your personal information to provide product and customer support to you, which includes monitoring and managing your file, follow up communications, product safety and all other correspondence related to product and customer support of EXO Sled’s products and services;
Marketing: EXO Sled uses your personal information to provide you with communications and offers for products and services from EXO Sled, including promotional materials, notification of promotional events, surveys, miscellaneous discounts, extending special offers, and other miscellaneous marketing purposes based on your personal information;
Eligibility: EXO Sled uses your personal information to determine if you are eligible for certain products, services, or offers;
Communications: EXO Sled uses your personal information to provide you with information that may be of interest to you such as EXO Sled bulletins or notices, catalogues, announcements, reminders and other EXO Sled related notices or announcements;
Manage EXO Sled’s Everyday Business Needs: EXO Sled uses your personal information to manage its everyday business needs such as payment processing and financial accounting (as applicable),  product and service development and safety, contract management, website administration, order and contract fulfillment, analytics, fraud prevention, corporate governance, reporting and legal compliance; the use of your personal information by EXO Sled for the purpose of contacting you and providing you with information or material for EXO Sled promotions, marketing purposes, and extending special offers and miscellaneous correspondence to you relating to EXO Sled’s products and services;
Potential Employment: EXO Sled uses your personal information, if provided for the purposes of obtaining employment with EXO Sled, for the purpose of considering your application of potential employment with EXO Sled;
Response to Inquiries and Requests: EXO Sled uses your personal information for the purpose of responding to any inquires, service requests, or other correspondence between you and EXO Sled; and
Other Miscellaneous Uses: EXO Sled uses your personal information to prevent fraud or other potentially illegal activities, protect the safety of you and EXO Sled customers, enforce any legal terms that govern your use of EXO Sled services or products, any other use that may be consented to by you from time to time, and for any other purpose as EXO Sled may be required to or authorized by law to do in the applicable jurisdiction.
EXO Sled does not use personal information for any other purposes, unless it has the consent of the individual to whom the personal information relates.
In addition to the above, EXO Sled reserves the right to transfer customers to a third party payment processing service for the purposes of payment and credit card processing. As of February 2020, EXO Sled has engaged Stripe and PayPal as its payment processor. EXO Sled accepts no responsibility with respect to the collection, use or disclosure of information provided to such payment processor; please refer to the privacy policy on the website of the third party payment processor.

Further, EXO Sled reserves the right to transfer personal information to a third party service provider located in Canada for the purposes of processing and/or storing such personal information. Accordingly, such personal information may be accessible by law enforcement authorities in Canada. EXO Sled has taken all appropriate technical, organizational and legal steps to secure your personal information.
EXO Sled will delete any personal information stored and collected relating to an individual customer if: (i) EXO Sled is no longer using the personal information for the purposes described in this Policy or such other purposes consented to by the individual from time to time; or (ii) if an individual that has consented to the collection, disclosure and use of his/her personal information requests to EXO Sled, in writing, to delete that individual’s personal information from EXO Sled’s personal information storage system.
How does EXO Sled collect personal information?
EXO Sled collects your personal information only with your prior knowledge and consent.  Generally, this means that EXO Sled collects personal information directly from you, whether through EXO Sled’s website, telephone, fax or in person.  Occasionally, EXO Sled may collect personal information from third party sources in accordance with the applicable laws governing third party collection of personal information applicable in such jurisdictions.
From time to time, EXO Sled may use or contract with a third party information processor/collector to collect, use and store your personal information. This may include services that track “cookies” to ascertain certain information regarding your use of EXO Sled’s website with your device or browser. For greater clarity, “cookies” are small text files placed on your computer that can collect and store a variety of information, including visitor preferences and user activities on the EXO Sled website. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a web site. As of the date of this Policy, EXO Sled does not store, collect or use personal information collected from your use of EXO Sled’s website, and does not track cookies to collect your personal information. EXO Sled will not use cookies to collect your personal information unless that individual has consented to such collection in the manner provided by EXO Sled on EXO Sled’s website.

Access to Personal Information
EXO Sled will provide you with access to your personal information in accordance with applicable laws. EXO Sled reserves the right to require that any request for access to personal information be made in writing and may require proof of identity in a manner determined by EXO Sled as a protection measure against unauthorized access of an individual’s personal information. Generally, there is no cost for a request for access to your personal information.  However, EXO Sled reserves the right to charge such costs on a case-by-case basis in accordance with applicable laws.  You will be notified in advance if such charges apply. 
EXO Sled will correct or amend the personal information in its files where it can be shown that the information is incorrect or incomplete.
Security of Personal Information

Security of your personal information is of upmost importance to EXO Sled.
EXO Sled has taken reasonable steps to assist in the protection of your personal information, including the use of firewall technology and the implementation of reasonable internal security policies and procedures. EXO Sled will continue to monitor security issues and will update and improve security when it is reasonable and practical to do so.
However, it is important to note that the Internet is not a secure method of communication and EXO Sled cannot guarantee the privacy or security of customer information submitted through EXO Sled’s website or by email over the Internet.  No security or encryption we provide can protect against every circumstance.
In the event of an unauthorized breach of security of personal information at EXO Sled, EXO Sled shall notify the applicable authorities and individuals in accordance with applicable laws.

Internet and E-mail Transmission/Viruses
Internet software or electronic transmission errors may produce inaccurate or incomplete copies of the content of the EXO Sled website when downloaded and displayed on any computer. EXO Sled does not assume any liability or responsibility whatsoever for computer viruses or other destructive programs received during the electronic transmission of such content of the EXO Sled website or any websites accessed through links provided therein. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), subject to possible interception or loss, and is also subject to possible alteration.
Your Responsibilities
You are responsible for the general security associated with your personal computer or other device you may use to access EXO Sled’s website.
EXO Sled suggests you take additional measures to protect your security.  These might include:

Ensure you are using the most secure web browser currently available.  Occasionally, security patches will be available to fix known security gaps associated with your web browser.  You should monitor and implement these patches where appropriate. 
Familiarize yourself with your web browser’s various functions and enable/disable such functions as needed in order to maximize security.
Web browsers often use a “cache” to temporarily save web pages in your computer’s memory.  Although the cache is designed to improve performance, subsequent users of your computer may be able to view web pages previously visited by you by accessing the information in the cache.  You should always completely close your web browser after each session on EXO Sled’s website.  You should also frequently clear your cache.
Ensure you have up-to-date virus protection software on all systems and that you run virus scans regularly.
All connections to the Internet under your control should be protected by firewall protection to help prevent unauthorized Internet access to your systems.
Password Rules
You may be assigned a user account and password by EXO Sled. You may be required or permitted to set or change your password to your user account from time to time.  Certain password selection rules will be automatically enforced at the time of selection.  In addition, any password selected by you shall:
Be different from any other personal identification number or other secret code used by you for any other type of services;
Not contain any information about you that may be easily obtained or guessed by someone else (such as your name, birth date, telephone number, address or Username); and
Not be changed to any Password previously used by you.
You are responsible for maintaining the security of your user account and password. In addition, you are responsible for every action undertaken on the EXO Sled website using your user account and password.

Scope of Policy
This policy only applies to personal information that is subject to the privacy laws of Canada or any of its Provinces (as applicable)or the laws of any other jurisdiction as applicable.

Since privacy and security concerns and legal and business requirements are constantly changing, EXO Sled reserves the right to change this Privacy Policy by providing notice on EXO Sled’s website or in such other manner as EXO Sled may determine.  EXO Sled encourages you to review this Privacy Policy regularly.

Contact EXO Sled
For further information about EXO Sled’s privacy practices,  to make a request for access to personal information, to make a request to remove personal information, or withdraw consent please contact EXO Sled’s Privacy Officer at the following address:

EXO Sled inc.
PO Box 307
Compton, Québec
ATTENTION:  Privacy Officer

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